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Payment Terms
We will send you an invoice for this trip, a 30% deposit to secure the week is due upon booking. The remaining amount is paid three months (90 days) prior to departure, the invoice must be paid within the payment deadline. Once the trip is confirmed, the cancellation policy stated below applies.
Cancellations
When you unfortunately have to cancel your trip with us, please do so directly to Ocean Sherpa via the contact form or email.
Cancellation fees:
-Until 60 days before the activity: 25% cancellation fee of the total price
-From 59 to 15 days before the activity: fee equivalent to 50% of the total price
-14 days and under before the activity: fee equivalent to 100% of the total price
Responsibility
Ocean Sherpa is responsible for the secure and safe implementation of the activities and programs.
Customer’s obligations
Participants are required to familiarize themselves with the conditions of sale before they book the activity, and sign for reading and understanding the terms of participation.
Furthermore, the participant is obliged to follow any instructions given by the organizer or the tour guides.
Customer’s Responsibilities
Customers are responsible for assessing their physical and / or mental shape compared to the tour content. They are under no circumstances allowed to bring private weapons or pyrotechnic devices on the trips. Ocean Sherpa is not liable for accidents and injuries that are beyond its control.
Ocean Sherpa reserves the right to refuse admittance to a trip if the customer is a threat to safety, either for themselves or the other participants, or if the customer behaves so that he / she is a nuisance to the other participants. If the trip is delayed, changed or canceled because one or more participants do not follow the operator’s instructions, they can be held financially responsible for any additional costs.
Insurance
Ocean Sherpa has a liability insurance through their own insurance company, and also the necessary guarantees to the Governor are made. This includes expenses in connection with any rescue operation. Customers must have a private travel insurance including expenses in connection with any rescue operation on Svalbard.
Program change / unforeseen events
We’re used to harsh conditions… but for unforeseen events, Ocean Sherpa reserves the right to cancel or change the program until the tour starts due to force majeure, dangerous weather conditions or other events beyond the company’s control which are an obstacle to the safety of the activity. Changes like this will not affect the activity price. If the weather conditions, third parties or other circumstances cause delay or make it impossible to carry out the event as agreed, the organizer cannot be made liable for compensation. The decision whether it is safe to carry out the program is made by the captain in consultation with the guides. We will always strive to find alternative solutions within the financial framework.
In case of too few participants in relation to the specified number in the brochure or web, Ocean Sherpa reserves the right to cancel trips until 14 days in advance.
If travel restrictions given by the Government occur, a full refund will be given. Contact us if that’s the case.
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